• To equip Work Permit Holders in the Retail, Hotel and Food & Beverage sectors with English communication skills essential for delivering good and effective service and to prepare them for the Service Literacy Test (SLT) administered by Singapore Workforce Development Agency (WDA).
   
• From 1 July 2010, the Ministry of Manpower (MOM) mandates that Work Permit Holders in these sectors will have to pass the Service Literacy Test in order to qualify for skilled levy status, in addition to the current skilled status requirements.

» Use of appropriate language for routine social scenarios
» Give or receive instructions and making polite requests
» Use appropriate vocabulary to express basic personal needs, feelings
» Respond to simple questions about personal information
» Understand information about work-related topics
» Use effective telephone techniques to handle telephone calls
» Understand traffic information, transportation schedules & fares and use maps
» Demonstrate understanding of the months of the year and the days of the week
» Understand general work-related vocabulary, work-place policies and job manuals
» Understand work-related signs, charts, diagrams, symbols, forms and procedures
» Follow, explain and respond appropriately to instructions
» Understand job-related workplace announcements and notices
» Communicate work-related information to others
» Report incidents and urgent situations


Training Methodology:

Lectures & Role Plays and Activities

Duration:

24 hrs (full day / half day / afternoon / evening classes available)

Weekday/Weekend Classes available

Work Permit Holders in the Hotel, Retail & F&B industries preparing for the Service Literacy Test (SLT) administered by the Singapore Workforce Development Agency.

Please contact us for special promotional fees.

* Fee includes Study Materials, Practice & Trial Tests
* Employers are required to register for the Service Literacy Test (SLT)directly with the WDA authorized test centres by paying the necessary test fees
* Group Discounts available for Corporate Customers with 5 pax and more

Refund Policy:

If notice of withdrawal is given to Eduquest International Pte. Ltd. in writing :
- 2 weeks or more before commencement → Full refund
- Less than 2 weeks before commencement → 75% refund
- After commencement / No show → No refund

At the end of the course, participants from Retail, Hotel and Food & Beverage sectors will be able to communicate more competently  in English and apply their knowledge and skills in the English language proficiently with both internal and external customers of their organisation