This module aims to prepare your service staff with knowledge and skills to communicate effectively with a diverse range of customers and colleagues and learn to provide excellent service whilst applying the organisational service system
1. Apply Organizational Service Values and Systems
» Service Culture
» Principles of Communication
» Service Delivery Decisions
» Key Service Skills
2. Contribute to Service Team Effectiveness
» Effective Team Communication
» Feedback
3. Follow-up post/sales service support
» Types of After-Sales Support
» Good Follow-Up
» S.E.R.V.I.C.E Formula
4. Utilize and update a customer database
» Written Privacy Policy
» Benefits of database
» Types of Information & Protection of information
Duration:
2 full days or 4 half days (Including Training and Assessment)
Service staff across any industries.
Course fee details
|
Full fees |
Fees after WTS Funding** (for company sponsored trainees & must be a Workfare Income Supplement (WIS) Recipient) |
Fees after SDF Funding* (Non-WTS Scheme) |
||
|
Aged ≥ 35 years, |
Aged ≥ 35 years, average monthly salary |
Others (Singaporeans/PRs) | ||
|
$250.00 |
$17.50 |
$35.00 |
$238.00 |
|
Absentee Payroll (AP) funding details
|
Under Enhanced WTS Scheme (company sponsored trainees must be a Workfare Income Supplement (WIS) Recipient) |
Non-WTS Scheme |
|
|
Aged ≥ 35 years, |
Aged ≥ 35 years, average monthly salary |
Others (Singaporeans/PRs) |
|
95% of basic salary (no dollar cap) |
90% of basic salary (no dollar cap) |
80% of hourly basic salary |
* Skills Development Fund (SDF) / Absentee Payroll (AP) subsidies are applicable only for Singaporeans/PRs
** Workfare Training Support (WTS) Subsidies are applicable only for Singaporeans
Terms and Conditions:
1. For WTS/SDF/Absentee Payroll (AP) funding, all specified criteria must be met in order to avail the stated funding rates subject to WDA approval.
2. At the point of application (via, www.skillsconnect.gov.sg) , the system will automatically compute the course fee funding support and absentee payroll funding that the company is entitled to, based on the workers’ profile.
For more information on SDF/AP/WTS, please call 68835885 or visit www.skillsconnect.gov.sg
1. Apply Organizational Service Values and Systems
2. Contribute to Service Team Effectiveness
3. Follow-up post/sales service support
4. Utilize and update a customer database