Course Objective:
To equip participants with the knowledge and understanding on the basics of customer service and handling customer concerns and its impact on the image of the store.
» Maintain Professional Appearance & Attitude
» Maintain personal hygiene
» Demonstrate positive attitude
» Show respect for others
» Communicate effectively
» Make contact with Guests
» Respond promptly and accurately to guests
» Demonstrate positive behaviours to customers
» Recognise and take advantage of opportunities to provide additional products and services
» Address Concerns
» Identify concerns or problems
» Convey positive attitude to guests
» Take action to minimize guests’ dissatisfaction
» Report or document concerns
Duration:
1 full day (Including Training and Assessment)
Supervisors, Managers and Staff working or planning to work in various Food and Beverage (F&B) sub-sector.
Course fee details
|
Full fees |
Fees after WTS Funding** (for company sponsored trainees & must be a Workfare Income Supplement (WIS) Recipient) |
Fees after SDF Funding* (Non-WTS Scheme) |
||
|
Aged ≥ 35 years, |
Aged ≥ 35 years, average monthly salary |
Others (Singaporeans/PRs) | ||
|
$160.00 |
$8.00 |
$16.00 |
$99.31 |
|
Absentee Payroll (AP) funding details
|
Under Enhanced WTS Scheme (company sponsored trainees must be a Workfare Income Supplement (WIS) Recipient) |
Non-WTS Scheme |
|
|
Aged ≥ 35 years, |
Aged ≥ 35 years, average monthly salary |
Others (Singaporeans/PRs) |
|
95% of basic salary (no dollar cap) |
90% of basic salary (no dollar cap) |
80% of hourly basic salary |
* Skills Development Fund (SDF) / Absentee Payroll (AP) subsidies are applicable only for Singaporeans/PRs
** Workfare Training Support (WTS) Subsidies are applicable only for Singaporeans
Terms and Conditions:
1. For WTS/SDF/Absentee Payroll (AP) funding, all specified criteria must be met in order to avail the stated funding rates subject to WDA approval.
2. At the point of application (via, www.skillsconnect.gov.sg , the system will automatically compute the course fee funding support and absentee payroll funding that the company is entitled to, based on the workers’ profile.
For more information on SDF/AP/WTS, please call 68835885 or visit www.skillsconnect.gov.sg