In this 3-day programme, we will examine some of the basic skills supervisors needed to lead a service team successfully and inculcate the right mindsets in their teams.

Some of the key areas that the trainees will be exposed to are:

» How to plan to achieve service outcomes successfully
» How to create internal team cohesion
» How to facilitate team formation and team discussions
» How to participate within a team as a leader
» How to integrate and promote team initiatives to management to achieve service outcomes


Duration:

3 full days or 6 half days (Including Training and Assessment)

Supervisors and customer service management staff from various service industry sectors.

Course fee details

Absentee Payroll (AP) funding details

*    Skills Development Fund (SDF) / Absentee Payroll (AP) subsidies are applicable only for Singaporeans/PRs

**   Workfare Training Support (WTS) Subsidies are applicable only for Singaporeans

Terms and Conditions:

1.  For WTS/SDF/Absentee Payroll (AP) funding, all specified criteria must be met in order to avail the stated funding rates subject to WDA approval.

2.  At the point of application (via, www.skillsconnect.gov.sg), the system will automatically compute the course fee funding support and absentee payroll funding that the company is entitled to, based on the workers’ profile.

For more information on SDF/AP/WTS, please call 68835885 or visit www.skillsconnect.gov.sg