This module aims to equip participants with the knowledge and skills required to be proactive in offering personalised service to customers by facilitating access and communicating product and service information, make recommendations to meet customers' personal needs and exceeding their service expectations.
1. Study and Update Own Knowledge on Organisation’s Products and Services
» The Power & Categories of Product Knowledge
» Acquiring Product Knowledge
2. Develop Knowledge that Addresses Information Commonly Sought by Organisation Customers
» Developing and Maintaining Product Knowledge
» Understanding Features and Benefits
3. Identify and Act Upon Opportunities to Offering Customised and Personalised Services
» Types of Services & Supporting Services
» Providing Exceptional Service
» Meeting Customer’s Personalised Needs
4. Deliver Service to a Diverse Range of Customers
» Awareness of Cultural Characteristics
» Respecting Diversity
» Making Customer Service Inclusive
» Effective Communication
Duration:
2 full days or 4 half days (Including Training and Assessment)
Service staff across any industries
Course fee details
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Full fees |
Fees after WTS Funding** (for company sponsored trainees & must be a Workfare Income Supplement (WIS) Recipient) |
Fees after SDF Funding* (Non-WTS Scheme) |
||
|
Aged ≥ 35 years, |
Aged ≥ 35 years, average monthly salary |
Others (Singaporeans/PRs) | ||
|
$250.00 |
$12.50 |
$25.00 |
$138.00 |
|
Absentee Payroll (AP) funding details
|
Under Enhanced WTS Scheme (company sponsored trainees must be a Workfare Income Supplement (WIS) Recipient) |
Non-WTS Scheme |
|
|
Aged ≥ 35 years, |
Aged ≥ 35 years, average monthly salary |
Others (Singaporeans/PRs) |
|
95% of basic salary (no dollar cap) |
90% of basic salary (no dollar cap) |
80% of hourly basic salary |
* Skills Development Fund (SDF) / Absentee Payroll (AP) subsidies are applicable only for Singaporeans/PRs
** Workfare Training Support (WTS) Subsidies are applicable only for Singaporeans
Terms and Conditions:
1. For WTS/SDF/Absentee Payroll (AP) funding, all specified criteria must be met in order to avail the stated funding rates subject to WDA approval.
2. At the point of application (via, www.skillsconnect.gov.sg), the system will automatically compute the course fee funding support and absentee payroll funding that the company is entitled to, based on the workers’ profile.
For more information on SDF/AP/WTS, please call 68835885 or visit www.skillsconnect.gov.sg