Provide GEMS Service

Course Objective

Upon completion of this module, participants will be able to:

» Prepare mentally & physically to provide “extra mile service”
» Increase confidence in serving the customers
» Apply effective communication techniques
» Understand the types of service behaviours that truly make an exceptional difference to the customer


Course Outline

» Prepare for GEMS Service by adopting the right mindset and the qualities of an excellent service professional
» Identify internal and external customers' needs and understand the value of GEMS to the organisation and self
» Go beyond first impressions by identifying one’s service touch points and customers' needs and expectations
» Communicate effectively with the customer
» Identify options and take action to go the extra mile for customers
» Handle customer complaints and objections in a calm and professional manner


Who Should Attend

Service staff across any industries


Pre-Requisite and Admission Criteria

No formal qualifications are required for admission to this course. However, basic command in English language is required


Duration

2 full days or 4 half days (Including Training and Assessment)


Fees

$250.00


FUNDING ASSISTANCE AVAILABLE FOR COMPANIES (Singaporeans and PRs)

SPUR Funding:

90% of the course fees capped at $11 per training hour for local workers (Company pays $74.00 per trainee after subsidy)

SRP Absentee Payroll Funding:

80% of hourly basic salary capped at $10.00 per training hour for workers below 40 yrs old

90% of hourly basic salary capped at $10.00 per training hour for workers 40 yrs old & above with‘A’ levels & below

For more information on SDF/SRP, please call 68835885 or visit www.sdf.gov.sg for SDF and www.srp.org.sg for SRP

Refund Policy

If notice of withdrawal is given to Eduquest International Pte. Ltd. in writing :
- 2 weeks or more before commencement → Full refund
- Less than 2 weeks before commencement → 75% refund
- After commencement / No show → No refund