Deliver Service Excellence

Course Objective

This module aims to prepare your service staff with knowledge and skills to communicate effectively with a diverse range of customers and colleagues and learn to provide excellent service whilst applying the organisational service system


Course Outline

1. Apply Organizational Service Values and Systems
» Service Culture
» Principles of Communication
» Service Delivery Decisions
» Key Service Skills

2. Contribute to Service Team Effectiveness
» Effective Team Communication
» Feedback

3. Follow-up post/sales service support
» Types of After-Sales Support
» Good Follow-Up
» S.E.R.V.I.C.E Formula

4. Utilize and update a customer database
» Written Privacy Policy
» Benefits of database
» Types of Information & Protection of information


Who Should Attend

Service staff across any industries


Pre-Requisite and Admission Criteria

No formal qualifications are required for admission to this course. However, basic command in English language is required


Duration

2 full days or 4 half days (Including Training and Assessment)


Fees

$250.00


FUNDING ASSISTANCE AVAILABLE FOR COMPANIES (Singaporeans and PRs)

SPUR Funding:

90% of the course fees capped at $11 per training hour for local workers (Company pays $74.00 per trainee after subsidy)

SRP Absentee Payroll Funding:

80% of hourly basic salary capped at $10.00 per training hour for workers below 40 yrs old

90% of hourly basic salary capped at $10.00 per training hour for workers 40 yrs old & above with‘A’ levels & below

For more information on SDF/SRP, please call 68835885 or visit www.sdf.gov.sg for SDF and www.srp.org.sg for SRP

Refund Policy

If notice of withdrawal is given to Eduquest International Pte. Ltd. in writing :
- 2 weeks or more before commencement → Full refund
- Less than 2 weeks before commencement → 75% refund
- After commencement / No show → No refund