Offer Customised and Personalised Service

Course Objective

This module aims to equip participants with the knowledge and skills required to be proactive in offering personalised service to customers by facilitating access and communicating product and service information, make recommendations to meet customers' personal needs and exceeding their service expectations


Course Outline

1. Study and Update Own Knowledge on Organisation’s Products and Services
» The Power & Categories of Product Knowledge
» Acquiring Product Knowledge

2. Develop Knowledge that Addresses Information Commonly Sought by Organisation Customers
» Developing and Maintaining Product Knowledge
» Understanding Features and Benefits

3. Identify and Act Upon Opportunities to Offering Customised and Personalised Services
» Types of Services & Supporting Services
» Providing Exceptional Service
» Meeting Customer’s Personalised Needs

4. Deliver Service to a Diverse Range of Customers
» Awareness of Cultural Characteristics
» Respecting Diversity
» Making Customer Service Inclusive
» Effective Communication


Who Should Attend

Service staff across any industries


Pre-Requisite and Admission Criteria

No formal qualifications are required for admission to this course. However, basic command in English language is required


Duration

2 full days or 4 half days (Including Training and Assessment)


Fees

$250.00


FUNDING ASSISTANCE AVAILABLE FOR COMPANIES (Singaporeans and PRs)

SPUR Funding:

90% of the course fees capped at $11 per training hour for local workers (Company pays $74.00 per trainee after subsidy)

SRP Absentee Payroll Funding:

80% of hourly basic salary capped at $10.00 per training hour for workers below 40 yrs old

90% of hourly basic salary capped at $10.00 per training hour for workers 40 yrs old & above with‘A’ levels & below

For more information on SDF/SRP, please call 68835885 or visit www.sdf.gov.sg for SDF and www.srp.org.sg for SRP

Refund Policy

If notice of withdrawal is given to Eduquest International Pte. Ltd. in writing :
- 2 weeks or more before commencement → Full refund
- Less than 2 weeks before commencement → 75% refund
- After commencement / No show → No refund