Interact With Guests

Course Objective

To equip participants with the knowledge and understanding on the basics of customer service and handling customer concerns and its impact on the image of the store


Course Outline

» Maintain Professional Appearance & Attitude
» Maintain personal hygiene
» Demonstrate positive attitude
» Show respect for others
» Communicate effectively
» Make contact with Guests
» Respond promptly and accurately to guests
» Demonstrate positive behaviours to customers
» Recognise and take advantage of opportunities to provide additional products and services
» Address Concerns
» Identify concerns or problems
» Convey positive attitude to guests
» Take action to minimize guests’ dissatisfaction
» Report or document concerns


Who Should Attend

Supervisors, Managers and Staff working or planning to work in various Food and Beverage (F&B) sub-sectors


Pre-Requisite and Admission Criteria

No formal qualifications are required for admission to this course


Duration

1 full day (Including Training and Assessment)


Fees

$160.00


FUNDING ASSISTANCE AVAILABLE FOR COMPANIES (Singaporeans and PRs)

SPUR Funding:

90% of the course fees capped at $11 per training hour for local workers (Company pays $64.63 per trainee after subsidy)

SRP Absentee Payroll Funding:

80% of hourly basic salary capped at $10.00 per training hour for workers below 40 yrs old

90% of hourly basic salary capped at $10.00 per training hour for workers 40 yrs old & above with‘A’ levels & below

For more information on SDF/SRP, please call 68835885 or visit www.sdf.gov.sg for SDF and www.srp.org.sg for SRP

Refund Policy

If notice of withdrawal is given to Eduquest International Pte. Ltd. in writing :
- 2 weeks or more before commencement → Full refund
- Less than 2 weeks before commencement → 75% refund
- After commencement / No show → No refund