Lead a Customer Focused Organisation

Course Objective

On completion of this unit, the learner will have the knowledge and application skills in developing customer focused strategies, communicating organisation’s customer service objectives, values and standards to stakeholders, translating customer focused values into desired behaviour, demonstrating and reinforcing commitment to customers, and evaluating and improving personal customer focused leadership.


Course Outline

» Develop a customer focused strategy
» Communicate the organisation’s customer service objectives, values and standards to stakeholders
» Translate customer focused values into desired behaviour
» Demonstrate and reinforce commitment to customers
» Evaluate and improve personal customer focused leadership


Who Should Attend

Managers, Supervisors and customer service management staff from various service industry sectors


Pre-Requisite and Admission Criteria

No formal qualification is required for admission to this course. However, basic command in English language is required


Duration

5 full days (Including Training and Assessment)


Fees

Actual Fees : $1300.00
Fees after SPUR(PMET) Funding : $130.00**


FUNDING ASSISTANCE AVAILABLE FOR COMPANIES (Singaporeans and PRs)

SPUR Funding(PMET):

90% of the course fees capped at $30 per training hour for local workers (Singaporeans & PRs) (Company pays $130.00 per trainee after subsidy)

SRP Absentee Payroll Funding:

80% of hourly basic salary capped at $10.00 per training hour for workers below 40 yrs old

90% of hourly basic salary capped at $10.00 per training hour for workers 40 yrs old & above with‘A’ levels & below

For more information on SDF/SRP, please call 68835885 or visit www.sdf.gov.sg for SDF and www.srp.org.sg for SRP

** Above funding will be valid till 30 Nov 2010 only.

Refund Policy

If notice of withdrawal is given to Eduquest International Pte. Ltd. in writing :
- 2 weeks or more before commencement → Full refund
- Less than 2 weeks before commencement → 75% refund
- After commencement / No show → No refund