Service Literacy Training For Work Permit Holders

Learning Objectives

» To equip Work Permit Holders in the Retail, Hotel and Food & Beverage sectors with English communication skills essential for delivering good and effective service and to prepare them for the Service Literacy Test (SLT) administered by Singapore Workforce Development Agency (WDA).

» From 1 July 2010, the Ministry of Manpower (MOM) mandates that Work Permit Holders in these sectors will have to pass the Service Literacy Test in order to qualify for skilled levy status, in addition to the current skilled status requirements.

Programme Outline

» Use of appropriate language for routine social scenarios
» Give or receive instructions and making polite requests
» Use appropriate vocabulary to express basic personal needs, feelings
» Respond to simple questions about personal information
» Understand information about work-related topics
» Use effective telephone techniques to handle telephone calls
» Understand traffic information, transportation schedules & fares and use maps
» Demonstrate understanding of the months of the year and the days of the week
» Understand general work-related vocabulary, work-place policies and job manuals
» Understand work-related signs, charts, diagrams, symbols, forms and procedures
» Follow, explain and respond appropriately to instructions
» Understand job-related workplace announcements and notices
» Communicate work-related information to others
» Report incidents and urgent situations

For Whom

Work Permit Holders in the Hotel, Retail & F&B industries preparing for the Service Literacy Test (SLT) administered by the Singapore Workforce Development Agency.

Training Methodology

Lectures & Role Plays and Activities

Duration

24 hrs (full day / half day / afternoon / evening classes available)

Weekday/Weekend Classes available

Schedule

Please click schedule icon on your left

Fees Per Trainee

$450.00

* Fee includes Study Materials, Practice & Trial Tests
* Employers are required to register for the Service Literacy Test (SLT)directly with the WDA authorized test centres by paying the necessary test fees
* Group Discounts available for Corporate Customers with 5 pax and more

Refund Policy

If notice of withdrawal is given to Eduquest International Pte. Ltd. in writing :
- 2 weeks or more before commencement → Full refund
- Less than 2 weeks before commencement → 75% refund
- After commencement / No show → No refund